Managed IT support you can trust,from people you'll love
Since 1999, we've been the friendly IT team behind South African businesses. We look after your devices, Microsoft 365, data and security, and we explain it all in plain English (no jargon, no eye-rolling), so you can get back to being brilliant.
- Since 1999
- Head office in Westville, Durban
- Support throughout South Africa
NETCONFIG in a nutshell
The short version: we're the IT department you never had to hire.
NETCONFIG is a South African managed service provider (MSP) founded in 1999 by Iain Emerson. We act as the outsourced IT department for businesses across South Africa, covering day-to-day IT support, Microsoft 365 and Copilot, cyber security, backups and staff training under a clear service level agreement (SLA). Our head office is at 28 Essex Terrace, Westville, Durban, and our dedicated technicians support clients throughout South Africa.
Sound familiar?
"Our IT person is also our office manager."
Someone kind volunteered once, and now they're on call forever. We'll take that off their plate (and give them their weekends back).
"Is this email real, or a scam?"
Phishing emails keep getting sneakier. We set up layers of protection and teach your team to spot the fakes, so nobody has to play email detective.
"We pay for Microsoft 365 but mostly just use email."
Teams, SharePoint, OneDrive and Copilot can make work much easier. We help you get your money's worth.
"When something breaks, who do we even call?"
One number, one friendly team, and people who already know your setup. No explaining it from scratch.
What we solve
Five ways we make IT the easy part of your week.
Managed IT Services
Your outsourced IT department: help desk, monitoring, updates and on-site help when you need it, so "have you tried turning it off and on again?" becomes our problem.
Explore managed IT servicesCloud & Microsoft 365
Set-up, licensing, moving to the cloud and everyday care for Microsoft 365, from Outlook to Teams and SharePoint.
Explore Cloud & Microsoft 365Cyber Security
Layers of protection for your email, devices and data, plus help with the technical safeguards POPIA expects.
Explore cyber securityAI & Automation
Get started with Microsoft Copilot and smart automation safely, with your data and permissions sorted first.
Explore AI & AutomationMicrosoft 365 Training
Friendly, practical training so your team feels confident with the tools they use every day.
Explore trainingUNLOCKING POTENTIAL WITH TECHNOLOGY
What you get when IT is our job, not yours
Fewer fires, more focus
We monitor, update and look after your systems all the time, so many problems are sorted before you even notice them.
One team to call
One number, one friendly team, and people who already know your setup. No explaining it from scratch.
Protected, not paranoid
Layers of protection and a team that can spot a dodgy email. Sensible security, minus the scare tactics.
Tech your team actually uses
We help you get your money's worth from Microsoft 365 and Copilot, and we train your people so it sticks.
Straight talk, no jargon
Clear advice and honest recommendations. If we don't think you need something, we'll tell you.
A partner that sticks around
We started as a small Durban IT support company in 1999 and moved to managed services in 2004. Our sister teams, SiyaXhuma (cabling, Wi-Fi, CCTV and access control) and The Lime Lab (cloud, SharePoint and CRM), help when you need more.
Meet the humans behind the helpdesk
A few of the friendly faces you'll deal with. Meet the team
How working with us works
Let's chat
Tell us about your business, your team and what's bugging you about your tech. Biscuits optional.
IT check-up and roadmap
We look at your current setup and give you a clear, prioritised plan. No jargon, promise.
Set-up, sorted
We put the right tools, protection and processes in place, with minimal disruption.
We look after it
Ongoing support, monitoring and regular reviews, so your IT keeps up as you grow. You keep being brilliant.
Who we serve, and where
From finance and insurance to logistics, manufacturing and hospitality, we speak your industry's language. See who we serve
KwaZulu-Natal
Home turf! Our head office is at 28 Essex Terrace, Westville, Durban. We look after businesses in Durban, Umhlanga, Durban North, Westville, Pinetown, Hillcrest, Kloof, Ballito, Amanzimtoti, Pietermaritzburg, Richards Bay, Empangeni, Newcastle and Port Shepstone.
Gauteng
Our dedicated technicians keep businesses humming in Johannesburg, Sandton, Randburg, Roodepoort, Midrand, Pretoria, Centurion, Germiston, Kempton Park, Boksburg, Benoni, Alberton, Springs, Krugersdorp, Randfontein, Vereeniging, Vanderbijlpark and Meyerton.
Western Cape
Our dedicated technicians support businesses in the Cape Town CBD, Foreshore, Century City, Bellville, Tygerberg, Parow, Epping, Montague Gardens, Claremont, Newlands, Constantia, Durbanville, Brackenfell, Table View, the Garden Route, and the Atlantic Seaboard and Waterfront (Sea Point, Green Point and the V&A).
Kind words from our clients
"NETCONFIG has improved our efficiency and saved us money! Their communication skills and excellent customer service contribute to our ongoing success."
"NETCONFIG has improved our efficiency and saved us money! Their communication skills and excellent customer service contribute to our ongoing success."
Technology partners we work with
Questions we hear a lot
What does NETCONFIG do?
NETCONFIG is a South African managed service provider (MSP) founded in 1999. We act as the outsourced IT department for businesses across South Africa, looking after IT support, Microsoft 365 and Copilot, cyber security, backups and staff training.
What are managed IT services, in plain English?
Instead of calling someone only when things break, a managed IT provider looks after your technology all the time, a bit like a caretaker for your tech. We monitor, update, protect and support your systems under a service level agreement (SLA), so problems are often fixed before you notice them.
Where do you work?
Our head office is at 28 Essex Terrace, Westville, Durban, and our dedicated technicians support businesses throughout South Africa, including KwaZulu-Natal, Gauteng and the Western Cape.
Can you help us with Microsoft 365 and Copilot?
Yes. We set up, manage and secure Microsoft 365, and we help businesses get ready for Microsoft Copilot by sorting out data, permissions and training first, so it's useful and safe.
Can you make my business POPIA compliant?
No IT company can make you POPIA compliant on its own, because compliance also involves your policies and processes. We help you put the technical safeguards in place that support your POPIA obligations, such as access control, backups, email security and staff awareness. We recommend getting legal advice for the rest.
Is NETCONFIG the right fit for my business?
If your team relies on technology to get work done, very likely. We shape our support around your team, your goals and your budget, and we'll tell you honestly if something isn't the right fit.
How do we get started?
Book a friendly IT chat through our contact page or call 087 354 5031. We'll ask a few questions, look at your setup and suggest a sensible next step.
Straight Talk: fresh tech tips
Let's make IT the easy partof your week
Tell us what's bugging you about your tech. We'll listen, ask a few questions and suggest a sensible next step.
Prefer to talk now? Call 087 354 5031