Friendly, jargon-free help with your computers, Microsoft 365, security and POPIA. From the City Hall to Mkondeni, our help desk is one call away, and our technicians are about an hour up the N3 when you need us in person.
What is bugging you today?
Fibre coverage changes from street to street. We find the weak spots, fix them and set up a backup connection so you are never stuck waiting.
Battery backup for your network, files safe in the cloud and a team that can carry on from anywhere. An outage becomes a hiccup, not a day off.
Do not click, and give us a shout. We help protect your people, devices and email, and we are on hand if something goes wrong.
Email, Teams and files should just work. We set it up properly and explain it in plain English.
We tidy up who can see what first, then help your people use Copilot safely and with confidence.
You are not alone. We help you know what personal information you hold, how to protect it and what to do if there is a breach.
Not on the list? Get in touch and tell us.
The short answer: yes, we look after Pietermaritzburg. NETCONFIG is a South African managed IT services company, founded in 1999 by Iain Emerson, and we provide support throughout South Africa via dedicated technicians.
Sound familiar? These are the things we hear most from teams in Maritzburg, and the things we love to fix.
From wind-blown power lines to a tripped substation, an outage should not stop your day. We set up battery backup for your network, keep your files safe in the cloud and make sure your team can carry on from anywhere.
Fibre coverage changes from street to street. We find the weak spots, fix them and set up a backup connection so you are never stuck waiting.
Scams and data leaks keep making headlines. We protect your people, your devices and your customers’ information, and we are on hand if something goes wrong.
Pick what you need today. Add more when you are ready.
“Can someone just fix this?”
One friendly team for everyday IT, so you stop being the unofficial IT person.
“Where did that file go?”
Set up properly, kept secure and explained in plain English, so email, Teams and files just work.
“Is AI actually useful for us?”
Get the benefits of AI at work, safely. We tidy up access first, then help your people use it with confidence.
“Was that email real?”
Protection for your people, devices and email, plus a plan for what to do if something goes wrong.
“Are we doing this right?”
Know what personal information you hold, how to protect it and what to do if there is a breach.
“What if it all disappears?”
Your files backed up, monitored and ready to restore, even when the power or a laptop lets you down.
Also on the menu: structured networks, voice and video and Microsoft 365 training.
Whatever your day looks like, from the CBD to the Midlands, we fit around it.
Client files stay private, systems stay quick and nothing gets in the way of deadlines.
Dependable devices, Wi-Fi and online tools for staff and learners, from campus to classroom.
Technology that keeps the line moving, from Willowton to Mkondeni and beyond.
Secure patient information and systems that are ready when the doors open.
Sensible IT that stretches every rand and protects the people you serve.
Reliable connections, booking systems and back-office tools, from Howick to the Midlands Meander.
YouTell us what is bugging you.
WeListen, ask questions and keep the jargon out of it.
YouSay what matters most.
WeMap out priorities and costs in words everyone understands.
YouCarry on with your day.
WeSet everything up around your team, not the other way round.
YouCall the help desk any time.
WeKeep watch and catch up regularly about what is coming next.
Our dedicated technicians know your setup, so you are never explaining it from scratch.
We explain things simply, tell you what we would do ourselves and never push what you do not need.
We have been helping South African teams since 1999, and we plan for next year as well as today.
Yes. We look after Pietermaritzburg and the KZN Midlands with a friendly remote help desk, plus technicians who come to you when something needs hands-on attention. Our head office is at 28 Essex Terrace, Westville, Durban, and we provide support throughout South Africa via dedicated technicians.
Our head office is at 28 Essex Terrace, Westville, Durban, about 80 km away on the N3. We provide support throughout South Africa via dedicated technicians, so you get a remote help desk and visits from technicians whenever you need them.
Most problems can be sorted remotely, so there is no waiting for a drive. When a visit is needed, our technicians travel up the N3, which is roughly an hour from Durban when traffic is kind. We will agree response times for your area during your free IT assessment.
It is one monthly arrangement that covers the everyday things: a help desk you can phone or message, monitoring, updates, security, backups and regular catch-ups about what is coming next. You know what IT will cost, and you have one team to call.
A few simple steps make a big difference. Battery backup keeps your network and router running, Microsoft 365 lets your team work from anywhere, and monitored backups keep your files safe. We will look at your setup and suggest what fits, without overcomplicating it.
Yes. We set up and secure Microsoft 365, move your email and files across smoothly, and show your team how to get more from it. When you are ready for Copilot, we tidy up who can see what first, then help your people use it with confidence.
If you have reasonable grounds to believe someone unauthorised has accessed personal information, section 22 of POPIA says you must tell the Information Regulator and the people affected as soon as reasonably possible. Since 1 April 2025 the Regulator expects reports through its online eServices portal. We can help you prepare so you are not working it out in a panic.
It is real, and often starts with a stolen password. Sophos's 2026 State of Ransomware in South Africa report found that 63% of the organisations that were attacked had their data encrypted, and the average recovery bill was over R17 million. Multi-factor sign-in, good backups and a little staff training go a long way.
We support teams across the CBD (right around the City Hall), Scottsville, Hayfields, Clarendon, Montrose, Chase Valley, Pelham, Athlone, Wembley, Willowton, Mkondeni, Hilton and Howick, and the wider KZN Midlands. If you are not sure whether you are covered, just ask.
Book a free IT assessment, call us on 087 354 5031 or email hello@netconfig.co.za. We will have a friendly chat about what is working, what is not, and what you would like IT to do for you. No hard sell, just straight answers.
