"The scanner dropped out in aisle 14. Again."
Pickers end up walking back to the office to re-sync, and the order cut-off doesn't wait for anyone.
Scanners that stay connected. Systems that stay up. A friendly team that actually picks up the phone. We look after the tech behind your warehouse, fleet and front office, so your people can get on with getting goods out the door.
Book an IT check-up See what's includedNo hard sell, just a chat and a clear plan.
In logistics, a small tech hiccup can quickly turn into a queue of trucks. If any of these ring a bell, you're in the right place.
Pickers end up walking back to the office to re-sync, and the order cut-off doesn't wait for anyone.
When your WMS, TMS or ERP can't be reached, dispatch stalls and the phones start ringing.
A fake invoice or a hijacked mailbox can cost you money and a customer's trust in one afternoon.
The lights are on, but the switches, Wi-Fi or internet line are still rebooting.
Logistics IT support means looking after every piece of technology your team uses to move goods: computers and handheld scanners, warehouse Wi-Fi, the systems you run your stock and deliveries on, email, phones, printers, backups and security. With NETCONFIG you get a helpdesk for everyday hiccups, proactive monitoring that catches problems early, and a dedicated IT Manager who plans ahead with you.
Coverage designed for racking and long aisles, tested at scanner height. Warehouse Wi-Fi and cabling
We keep the servers, cloud hosting and network your systems rely on healthy, and work with your software vendor when the fault is inside the app. Cloud hosting for your WMS
Helpdesk, device care, updates and onboarding for office, warehouse and drivers. Managed IT support
Multi-factor sign-in, email filtering, endpoint protection and staff awareness. Cyber security for logistics
Copies kept separate from your main network, and tested, so you can recover fast. Backups and data protection
A main line plus a backup line (e.g. fibre with LTE/5G failover) and UPS for the network kit.
VoIP and Teams calling so customers and drivers can always reach you. VoIP for dispatch
Through SiyaXhuma, our infrastructure division for structured cabling, wireless, CCTV and access control.
In July 2021, a ransomware attack on Transnet forced it to declare force majeure at container terminals in Durban, Ngqura, Port Elizabeth and Cape Town. Staff had to process cargo by hand until force majeure was lifted on 2 August 2021, about 11 days after the 22 July attack. According to Moneyweb, the Port of Durban handles over 60% of South Africa's container traffic.
Sophos surveyed 135 local IT leaders for its State of Ransomware in South Africa 2026. In 63% of local ransomware incidents, data ended up encrypted, above the 56% global average. Average recovery costs were over R17 million, not counting ransoms. Compromised logins were the top root cause, behind 27% of incidents.
Consignee addresses, driver details and ID numbers all fall under POPIA. The Information Regulator says that since 1 April 2025 its eServices portal is "mandatory for all organisations to report any security compromises", rather than reporting by email. POPIA compliance support
None of this is meant to scare you. It's why we focus on the boring basics that work: strong logins, tested backups, solid Wi-Fi and a plan for when things go sideways.
Tell us how your operation runs: shifts, sites, systems and headaches.
We look at your network, devices, Wi-Fi, backups and security, then give you a clear plan in plain English.
We fix the urgent stuff first, then work through the roadmap with as little disruption to your shifts as possible.
Day-to-day support, monitoring and a dedicated IT Manager who checks in regularly and plans ahead with you.
Our head office is at 28 Essex Terrace, Westville, Durban. IT support in Durban
We provide support throughout South Africa via dedicated technicians, with the same helpdesk, monitoring and IT Manager wherever your sites are.
It covers everything your team uses to move goods: computers, handheld scanners, warehouse Wi-Fi, the servers or cloud behind your WMS, TMS or ERP, email, phones, printers, backups and security. With NETCONFIG you get a helpdesk for everyday problems, proactive monitoring that spots issues early, and a dedicated IT Manager who plans upgrades and budgets with you.
Usually it's coverage, not the scanner. Metal racking and dense stock reflect and absorb Wi-Fi signals, and coverage can change as shelves fill up. Access points placed for an office often miss long aisles. We survey at scanner height, place access points along the aisles and tune roaming so devices hand over smoothly as people move.
We look after what your system depends on: servers or cloud hosting, the network, user devices, backups and access control. When the problem is inside the application, we work directly with your software vendor so you're not stuck in the middle. Think of us as the team that keeps the road smooth while your vendor looks after the truck.
Logistics doesn't stop at five o'clock, so we agree support hours, escalation contacts and response times with you upfront. We also monitor critical systems, such as servers, internet lines and backups, so many problems are picked up and sorted before your night shift even notices.
Plan for both. Put your switches, firewall and Wi-Fi on a UPS or backup power so they ride through dips, and add a second internet connection, such as fibre with LTE or 5G failover, so tracking, email and cloud systems stay reachable. Load-shedding has eased, but local outages still happen.
Logistics businesses hold plenty of personal information: consignee names and addresses, driver details, ID numbers. POPIA requires reasonable security safeguards. If you suspect a breach, you must notify the Information Regulator through its eServices portal (mandatory since 1 April 2025) and tell the people affected. We help with access controls, backups and incident plans, alongside your legal adviser.
In layers: multi-factor sign-in on email and remote access, up-to-date systems, endpoint protection, email filtering, staff awareness training, and backups kept separate from your main network and tested regularly. In Sophos's 2026 South African survey, compromised logins caused 27% of ransomware attacks, more than any other root cause, so locking down sign-ins comes first.
Our head office is at 28 Essex Terrace, Westville, Durban, and we provide support throughout South Africa via dedicated technicians. You get the same helpdesk, monitoring and IT Manager wherever your sites are.
Tell us what's slowing your team down and we'll help you work out what to fix first. No jargon, no pressure.
Book an IT check-up